Enhanced Service Powered By Data

ServicePoint Solutions allows both Action Services Group and our customers to streamline the implementation and execution of all service programs and projects ensuring they remain on schedule, on budget, and are successfully completed.

ServicePoint Solutions was designed with you, the end-user, in mind. Our advanced enterprise management system provides you with Lighting and Signage Component Data, Mobile Access, Key Performance Metrics, Automatic Service Alerts, Warranty, Audit Trails, and so much more.

Explore ServicePoint Solutions Capabilities

Service Management

How we manage the On-Demand Service Process with ServicePoint Solutions

• Work Order Management – Work Flows
• Automatic Service Alerts – Early warnings to prevent issues
• Quality Control Management – Ensuring work is done right
• Technician Performance Metrics – Making sure they meet their deliverables
• Internal Performance Metrics – Making sure our team meets their deliverables
• Site Performance Survey – Performance results from site personnel
• Audit Trail – We track every action
• Site Lighting Component Data – Prevents return trips and provides energy-saving recommendations
• Warranty Management – Managing product warranty so you don’t have to
• Electronic Invoicing – Efficiencies

Scheduled Maintenance Managment 

How we manage the Scheduled Visit Process with ServicePoint Solutions

• Auto-Generated Scheduled Visits – Set the schedule up once and it runs itself
• Work Flow Management – Sets the customer workflow requirements
• Quality Control Management – Ensuring we meet the program plan
• Automatic Service Alerts – Early warning to prevent issues
• Product Consumption Data Reporting – Validating what we installed
• Energy Savings Recommendations – Helping to reduce your energy costs
• Site Lighting Component Data – Knowing the value of the lighting component data
• Technician Performance Metrics – Making sure they meet their deliverables
• Internal Performance Metrics – Making sure our team meets their deliverables
• IVR/GPS Time Validation – Real-time Audit Trail- We track every action
• Site Performance Survey – Performance results from site personnel
• Warranty Management – Managing product warranty so you don’t have to
• Electronic Invoicing – Efficiencies

Project Management

How we manage Projects, Lighting and LED Retrofits with ServicePoint Solutions

• Customer Project Criteria – Setting up success criteria
• Facility Survey -Surveying site to understand the entire project, retrofit product, and installation requirements
• LED Product Selection – Educating the customer and providing the best solution product
• ROI Analysis – Understanding your ROI requirements and providing accurate ROI’s
• Planning and Scheduling – When do you want us to install the product
• Installation and Project Management – Managing the installation process
• Quality Control Management – Ensuring the projects is done right
• Project Performance Metrics – Did we meet your expectations
• Warranty Management – Managing product warranty so you don’t have to

Communication

We Understand the Importance of Communication due to ServicePoint Solutions

• Custom Reporting Tools – Whatever reporting you need
• Key Performance Metrics – Are we performing every step of the way
• Automatic Service Alerts – Early warnings to prevent issues
• Mobile Applications – On-site information
• IVR/GPS Time Validation – Real-time
• Customer Portal – You can check schedules, status, and have access to data
• Site Performance Survey – Your site personnel produce performance results
• Site Lighting Component Data – Knowing the value of the lighting component data
• Contract Management – Meeting our contract requirements

Reporting

We account for accountability with ServicePoint Solutions

• Service Success Criteria – How did we meet your service requirements
• Project Success Criteria – How did we meet the project requirements
• Customer Success Criteria – Did we meet the established success criteria
• Technician Performance Metrics – Did our technicians meet the established success criteria
• Internal Performance Metrics – Did our team meet the established success criteria
• Quality Control Management – Was the service or project done right
• Site Lighting Component Data – The site lighting component data is invaluable
• Energy Savings Recommendations – How can we reduce your energy costs
• Product Consumption Data Reporting – Validating what we installed and invoiced
• Site Performance Survey – Reporting our site performance results
• Warranty Management – Reporting product warranty so you don’t pay for that product being replaced