ServicePoint Solutions – Powered by Fexa

The Focal Point for Connecting People, Processes, and Technology.

Enhanced Service Powered By Data

ServicePoint Solutions allows both Action Services Group and our customers to streamline the implementation and execution of all service programs and projects ensuring they remain on schedule, on budget, and are successfully completed.

ServicePoint Solutions was designed with you, the end-user, in mind. Our advanced enterprise management system provides you with Lighting and Signage Component Data, Mobile Access, Key Performance Metrics, Automatic Service Alerts, Warranty, Audit Trails, and so much more.

Explore ServicePoint Solutions Capabilities

ServicePoint Solutions for Service Management

Service Management

How we manage the On-Demand Service Process with ServicePoint Solutions

  • Work Order Management – Work Flows
  • Automatic Service Alerts – Early warnings to prevent issues
  • Quality Control Management – Ensuring work is done right
  • Technician Performance Metrics – Making sure they meet their deliverables
  • Internal Performance Metrics – Making sure our team meets their deliverables
  • Site Performance Survey – Performance results from site personnel
  • Audit Trail – We track every action
  • Site Lighting Component Data – Prevents return trips and provides energy-saving recommendations
  • Warranty Management – Managing product warranty so you don’t have to
  • Electronic Invoicing – Efficiencies
ServicePoint Solutions for Scheduled Maintenance Management

Scheduled Maintenance Managment 

How we manage the Scheduled Visit Process with ServicePoint Solutions

  • Auto-Generated Scheduled Visits – Set the schedule up once and it runs itself
  • Work Flow Management – Sets the customer workflow requirements
  • Quality Control Management – Ensuring we meet the program plan
  • Automatic Service Alerts – Early warning to prevent issues
  • Product Consumption Data Reporting – Validating what we installed
  • Energy Savings Recommendations – Helping to reduce your energy costs
  • Site Lighting Component Data – Knowing the value of the lighting component data
  • Technician Performance Metrics – Making sure they meet their deliverables
  • Internal Performance Metrics – Making sure our team meets their deliverables
  • IVR/GPS Time Validation – Real-time Audit Trail- We track every action
  • Site Performance Survey – Performance results from site personnel
  • Warranty Management – Managing product warranty so you don’t have to
  • Electronic Invoicing – Efficiencies
ServicePoint Solutions for Project Management

Project Management

How we manage Projects, Lighting and LED Retrofits with ServicePoint Solutions

  • Customer Project Criteria – Setting up success criteria
  • Facility Survey -Surveying site to understand the entire project, retrofit product, and installation requirements
  • LED Product Selection – Educating the customer and providing the best solution product
  • ROI Analysis – Understanding your ROI requirements and providing accurate ROI’s
  • Planning and Scheduling – When do you want us to install the product
  • Installation and Project Management – Managing the installation process
  • Quality Control Management – Ensuring the projects is done right
  • Project Performance Metrics – Did we meet your expectations
  • Warranty Management – Managing product warranty so you don’t have to
ServicePoint Solutions for Communication

Communication

We Understand the Importance of Communication due to ServicePoint Solutions

  • Custom Reporting Tools – Whatever reporting you need
  • Key Performance Metrics – Are we performing every step of the way
  • Automatic Service Alerts – Early warnings to prevent issues
  • Mobile Applications – On-site information
  • IVR/GPS Time Validation – Real-time
  • Customer Portal – You can check schedules, status, and have access to data
  • Site Performance Survey – Your site personnel produce performance results
  • Site Lighting Component Data – Knowing the value of the lighting component data
  • Contract Management – Meeting our contract requirements
ServicePoint Solutions for Reporting

Reporting

We account for accountability with ServicePoint Solutions

  • Service Success Criteria – How did we meet your service requirements
  • Project Success Criteria – How did we meet the project requirements
  • Customer Success Criteria – Did we meet the established success criteria
  • Technician Performance Metrics – Did our technicians meet the established success criteria
  • Internal Performance Metrics – Did our team meet the established success criteria
  • Quality Control Management – Was the service or project done right
  • Site Lighting Component Data – The site lighting component data is invaluable
  • Energy Savings Recommendations – How can we reduce your energy costs
  • Product Consumption Data Reporting – Validating what we installed and invoiced
  • Site Performance Survey – Reporting our site performance results
  • Warranty Management – Reporting product warranty so you don’t pay for that product being replaced

Blogs You Might Be Interested In

Reimagining Retail Stores with Lighting Controls

Reimagining Retail Stores with Lighting Controls

Traditional retail stores are seeing a steady decline in sales as e-commerce continues to grow. Online shopping is convenient, but it’s missing something retailers are beginning to capitalize on. Consumers often want an experience as they are shopping. They want to...

Is Your Hotel Prepared for a Power Outage?

Is Your Hotel Prepared for a Power Outage?

Unexpected power outages are devasting for hotels. The United States has high hospitality standards and when problems arise, staff must find creative solutions to ensure their guests have a safe and comfortable stay. Surprisingly, a blackout affecting around 45...

Simple Lighting Control Strategies that Save Money

Simple Lighting Control Strategies that Save Money

There are a shocking number of buildings that have lighting strategies that waste energy and make spaces uncomfortable for employees. Productivity falls, and businesses lose money. The Commercial Buildings Energy Consumption Survey states that lighting is responsible...

News You Might Be Interested In

Horticultural Society Recommends LED Lighting for Plants

Horticultural Society Recommends LED Lighting for Plants

Horticulturists are finding new and innovative ways to help their plants using lighting. There are now new lighting requirements for horticulturists to use on their crops. The controlled agriculture industry (CEA) finalized lighting requirements for LEDS to be used...

Innovative Ways Banks Can Use Digital Displays

Innovative Ways Banks Can Use Digital Displays

Digital signage and displays are gaining more popularity as a tactical marketing strategy. Digital signage will inform customers and clients and keep them engaged with the business. Banks are finding new ways to incorporate digital signage and displays throughout...

Restaurants Get Creative with Digital Signage

Restaurants Get Creative with Digital Signage

Since the pandemic, restaurants have been strategizing ways to incorporate digital signage into their business as a way to lower the spread of Covid. When dining areas were shut down, the digital signage market suffered because customers were relying on delivery and...

Join Our Community

Thousands of business professionals rely on Action Services Group for the latest in Lighting,
Signage, and Electrical news. Add yourself to our community and receive timely updates on
safety, new products, energy savings, rebates, and so much more.
You can select what information you would like to receive.