Reducing Maintenance Costs and Improving Efficiency Through Centralized Program Management

Action Services Group partnered with a national specialty retail chain operating over 1,900 stores across the United States to design and manage a comprehensive interior lighting maintenance program. The retailer needed a consistent, cost-effective approach to maintain store lighting, lower annual electrical service expenses, and gain better visibility into maintenance performance across thousands of locations.

Scroll down to explore the project details and see how Action Services Group’s data-driven lighting program reduced costs, improved service efficiency, and enhanced visibility across a nationwide retail portfolio, then schedule a call to learn how we can optimize your lighting program.

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Reducing Maintenance Costs and Improving Efficiency Through Centralized Program Management

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Case Study - Interior Lighting Program Management for National Specialty Retailer

Interior Lighting Program Management for National Specialty Retailer

This national specialty retailer partnered with Action Services Group to implement a fully managed interior lighting maintenance program that improved efficiency, reduced costs, and standardized service across more than 1,900 store locations.

Project Overview

  • Industry: Specialty Retail
  • Facility Type: Multi-Site Retail Stores (1,900+ Locations Nationwide)
  • Scope of Work: Development and management of a fixed-fee interior lighting maintenance program
  • Primary Goals:
    • Reduce annual lighting and electrical maintenance costs
    • Improve response times and eliminate unnecessary service visits
    • Capture and centralize store lighting data for improved decision-making

Challenges

Managing thousands of retail locations presented a number of challenges, including varying store layouts, inconsistent lighting prototypes, and limited visibility into existing fixture and component data. Technicians often lacked the proper materials on-site, leading to increased return trips, higher costs, and longer service times. The retailer needed a structured, scalable solution to consolidate store-level data and streamline maintenance efficiency nationwide.

Our Solution

Action Services Group implemented a turnkey lighting maintenance program through our proprietary ServicePoint Solutions platform, giving the client full transparency and centralized management of every service call. During the first maintenance cycle, certified technicians collected detailed site data for every location, ensuring future visits were completed efficiently with the correct materials on hand.

Our team analyzed the compiled data to recommend cost-saving alternatives, such as switching to a major-brand but lower-cost ballast, and integrated warranty management to further reduce maintenance expenses. The result was a proactive, predictable service model built around performance, transparency, and measurable value.

Results

  • 54% reduction in return trips within the first four months of the program
  • $4,900 saved in the initial quarter through improved material readiness and scheduling
  • Projected $80,000+ in total return-trip savings over the life of the program
  • $160,000+ projected material savings through optimized product selection and purchasing agreements
  • Improved accuracy in service requests through the introduction of a customized in-store lighting manual
  • Streamlined warranty management for all lighting components

Summary

This case study demonstrates how Action Services Group’s national lighting maintnence program management delivers measurable savings and operational efficiency for large multi-site retailers. By leveraging data analytics, nationwide coverage, and proactive maintenance strategies, we help organizations reduce costs, minimize downtime, and maintain consistent lighting performance across every store location.