Author

  • Magda Popernack

    CURRENT POSITION

    Director of Operations

    RESIDES IN

    West Chester, PA

    EXPERTISE

    Strategic Customer Success, Operational Strategies, Budget Management, Product Development, and Logistics

    EDUCATION

    Penn State University – B.A., UIS University – B.A.

    SUMMARY

    • Director of Operations at Action Services Group, specializing in strategic customer success and logistics management.
    • Brings over 15 years of experience in account management, project management, and facilities operations, with a strong focus on enhancing operational efficiency.
    • Recognized for her expertise in developing tailored solutions for clients and managing complex logistics across thousands of locations.

    EXPERIENCE

    Magda Reyes is a seasoned Director of Operations with a proven record in project management, facility services, and logistics. At Action Services Group, she oversees 32 client accounts managing lighting, signage and electrical services, representing approximately 9,500 locations across the United States. Her role includes developing and implementing operational strategies that align with client objectives and ensure seamless service delivery.

    Before joining Action Services Group, Magda served as an Account Manager with Designer’s Choice, where she honed her skills in customer experience management and operational efficiency. Her career began with an internship at The Atheneum of Philadelphia, laying the foundation for her success in program and facilities operations.

    Magda’s dedication to excellence has earned her industry recognition, including the Hallmark Excellence Award in 2009. She is driven by a passion for creating impactful client relationships and operational success through innovative facility management solutions and efficient budget management.

    Explore Magda's content on facility services and trends in facility management on our blog, or connect with her directly by email.

    QUOTE

    "Success is not the end; it is the path."
    - Magda Reyes

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